1. Introduction
Welcome to Truzo Toys (“we,” “us,” or “our”), accessible at https://www.truzotoys.com/. By accessing or using our website and services, you (“you” or “user”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our website or services.
2. Use of the Website
- Eligibility: You must be at least 18 years old or have parental/guardian consent if you are a minor in your jurisdiction to use this website. By using the website, you represent that you meet these requirements.
- Permitted Use: The website is intended for personal, non-commercial use to browse, purchase, and learn about our toy products, including puzzles, board games, educational toys, and ride-on toys. You agree not to use the website for any unlawful purpose or in a way that violates these Terms.
- Account Responsibility: To access certain features (e.g., placing orders), you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use at [email protected].
3. Products and Services
- Product Descriptions: We strive to ensure that product descriptions (e.g., puzzles, board games, ride-on toys) are accurate. However, we do not warrant that descriptions or images are error-free. All toys comply with BIS safety standards, as noted on our website.
- Pricing and Availability: Prices and availability are subject to change without notice. We reserve the right to correct pricing errors and cancel orders if products are unavailable.
- Custom Orders: For custom toy orders, minimum order quantities (MOQ) and sample availability vary. Contact our sales team at [email protected] for details.
4. Orders and Payments
- Order Acceptance: All orders are subject to our acceptance. We may refuse or cancel orders at our discretion, including for suspected fraud or unavailability.
- Payment: We accept payments via methods specified at checkout. You represent that you are authorized to use the payment method provided.
- Shipping and Delivery: We aim to deliver products within the estimated timeframes provided at checkout. Delays due to unforeseen circumstances (e.g., logistics issues) are not our responsibility.
5. Returns and Refunds
- Return Policy: Returns are accepted for defective or damaged products within 14 days of receipt, subject to our inspection. Contact [email protected] to initiate a return. Custom orders may have different return policies.
- Refunds: Refunds for eligible returns will be processed to the original payment method within a reasonable timeframe after we receive the returned product.
6. Intellectual Property
- All content on the website, including images, text, logos, and designs, is the property of Truzo Toys or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.
7. Privacy
- Your use of the website is subject to our Privacy Policy, available at https://www.truzotoys.com/privacy-policy/. By using our services, you consent to the collection and use of your personal data as described therein.
8. Limitation of Liability
- To the maximum extent permitted by law, Truzo Toys and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products, including but not limited to loss of data or profits.
- Our products are provided “as is” without warranties beyond those expressly stated in these Terms or required by law.
9. Termination
- We reserve the right to suspend or terminate your access to the website for any reason, including violation of these Terms, without notice or liability.
10. Governing Law and Dispute Resolution
- These Terms are governed by the laws of India, excluding conflict of law rules. Any disputes arising from these Terms or your use of the website will be resolved through binding arbitration in Rajkot, India, in accordance with the Arbitration Foundation of Southern Africa (AFS) rules, unless otherwise required by law.
11. Changes to Terms
- We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website constitutes acceptance of the revised Terms.
12. Contact Us
- For questions or concerns about these Terms, contact us at:
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
